Frequently Asked Questions during the COVID-19 Library Closure
As we respond to the latest information and guidelines from the CDC and local and state health officials, we want to make sure you have the latest information about your library. We are saddened by these unusual events and look forward to serving you online and, eventually, in person.
Updates and best practices are ever-evolving, so please visit our website and the library's social media channels (Facebook, Twitter, and Instagram) for updates. If you have any questions while the building is closed, please send a message to email@example.com.
- All programs and meeting room bookings are canceled through May 10
- Current holds will stay on the holds shelves until we reopen to the public. After that, they'll be available for seven days. You can still place holds on items, but those holds will remain in a queue until the building reopens
- Please do not return library materials while we are closed
- The book drop is closed
- The Ela Library has no fines
How long will the building be closed? Right now, Illinois is following a Stay-at-Home Order to avoid the spread of the COVID-19 virus. The Ela Library building will remain closed until it is considered safe to open. We will follow the recommendations of the CDC and state and local health officials.
Can I still access digital library materials? Yes! We encourage you to explore the digital library with your library card. Find eBooks, movies, music, magazines, and more.
Can I access online learning resources? Yes! There's so much waiting for you. Get started learning, finding, researching, and creating.
My Ela account is blocked. What can I do? Contact us at firstname.lastname@example.org, and we will work with you.
I don't have a library card. Can I get one while the library is closed? Yes! District residents can apply for a temporary library card. These cards will be valid until June 1 and can be used to access eBooks, movies, database, and online learning tools. When the library reopens, visit the library to complete your application to obtain a permanent card.
Can I still place holds on physical items? Yes! Through the catalog, you can still place holds on items, but those holds will remain in a queue until the building reopens.
How do I return borrowed materials? Keep them for now, and you can return your materials when we reopen. Remember, there are no late fines for Ela Library items.
Can I return items through the book drop? Not yet. At this time the book drop has been sealed. We ask that you please hold on to your materials until the Library reopens.
Why is the drive-up window closed? We are completely closed as a health precaution. Since we are not considered essential workers under the Governor's directives, our staff is currently staying at home and practicing social distancing.
Is the library making outreach visits? Not right now. We are not making visits or deliveries anywhere, including homes, schools, or senior centers.
My kids miss storytime. What can we do to pass the time? We understand and can't wait to see you again in person. Until then, explore our Kids Digital Learning and Apps page. Librarians are in the early process of exploring new resources and developing online programs for the future.
Will canceled library programs be rescheduled? So many variables are still at play. We first need to take precautions to protect our community's health. We will seek guidance from health authorities about when programming is deemed safe.
Can I make new meeting room reservations? Not yet. We are waiting for further information on when the library might be able to reopen before we can make meeting room reservations available again.
If I paid for a canceled meeting room reservation, will my payment be returned? Yes.
Can I still submit 3D print jobs? Yes. They will be added to the queue to be printed after the library reopens.
Can the Library's 3D printers be used to create PPE or related equipment? Right now the building is closed as we are not considered essential workers under the Governor's Stay at Home Order, and staff do not have access to the 3D printers or other Forge equipment. In addition, our 3D printers are fairly small and are not able to produce many of the designs currently needed. We are looking into in-person services we can provide when we reopen to best help the community.
Before reopening again to the public, how will the library handle the cleaning of spaces? Thoroughly. We plan to clean spaces following CDC guidelines.