Frequently Asked Questions: COVID-19 and the Library
The library will look and operate in a different way as we reopen the building to the public. We hope to offer friendly and helpful library services while doing our best to keep the community safe. Thank you for your patience, cooperation, and ongoing support.
Staged Reopening: Visiting the Library in Stage 2
When will the library building be open? The library building will be open to the public with limited services starting Monday, July 6. Please see our COVID-19 updates page for current hours.
How will our library visit be different during the time of COVID-19? When you arrive, we will meet you at the Welcome Station to create a safe visit for all. When entering the building, patrons over 2 years of age must wear a mask and follow social distancing guidelines.
What if I cannot wear a mask for medical reasons? Please contact us at firstname.lastname@example.org or call 847-438-3433, and we will be happy to make accommodations for you.
Is there a limit to how many people can visit the library at a time? We have a limit of 50 patrons in the library at a time in order to mitigate the risk of spreading COVID-19. We also ask that you keep your visit as brief as possible.
What else is the library doing to increase safety? The safety of our community is our top priority. Here are the actions we are taking:
- The drive-up window is available for contact-free return and pick up of materials.
- We quarantine returned materials for 72 hours.
- We have increased the thoroughness and frequency of cleaning.
- Hand sanitizer is available throughout the library.
- Seating, toys, and games are temporarily in storage.
- Touch-free faucets have been installed in restrooms.
- Six-foot markers have been placed in high traffic areas.
- Available computers are spaced 6 feet apart.
Do you have a special time for vulnerable populations to visit? Members of vulnerable populations will be given first priority on Tuesdays and Thursdays from 10-11am.
Checkout and Returns
How do I check out books, DVDs, and other library materials if I don't want to enter the building? The library is offering contactless holds pickup at the drive-up window. Manage your holds online, and we will notify you when your items are ready to be picked up. See our drive-up services page for more information.
How do I return borrowed materials? The drive-up book drop is open during open hours. Please return oversized items inside.
Are Library of Things items available? Due to the size and fragile nature of these items, Library of Things items are not available at this stage, with the exception of WiFi Hotspots and Rokus.
Can I still access digital library materials? Yes! We encourage you to explore the digital library with your library card. Find eBooks, movies, music, magazines, and more. If you have questions, please contact us.
Can I access online learning resources? Yes! There's so much waiting for you. Get started learning, finding, researching, and creating.
Library Card and Account
I don't have a library card. Can I get one? Yes! District residents can apply for a temporary library card. These cards will be valid for 60 days and can be used to access eBooks, movies, database, and online learning tools. When you have a chance, visit the library to complete your application to obtain a permanent card.
How do I place holds on items to pick up at the drive-up window? Through the catalog, you can place holds on items. Please manage your holds online and cancel items you no longer want. We will notify you when items are ready for pickup. For more detailed instructions, please see our drive-up services page.
Library Programs and Events
My kids miss storytime. What can we do to pass the time? We understand and can't wait to see you again in person. Until then, please check out our virtual events for kids for online storytimes with Ela Children's Librarians, and explore our kids' digital reading and apps for online picture books to check out and more.
When will the Library begin in-person programs again? Our main programming rooms will be used for quarantining materials for the foreseeable future. We would love to meet in person, but for the current time, we hope you will join us for our online programs.
Will the teen volunteer program be available this summer? Due to restrictions due to COVID-19, as well as the need to use our spaces for quarantining materials, the teen volunteer program has been suspended for the summer.
Will the AARP Tax Preparation service return for the July 15th deadline? AARP has suspended their in-person service for the year, but AARP Tax-Aide is providing online methods for the preparation of taxes—at no cost. You can request the help of a volunteer coach in preparing your tax returns and review your eligibility for the program.
Is the library making outreach visits? Not right now. Outreach visits to our assisted living facilities, nursing homes, and other institutions are not possible due to continued health precautions. Outreach will work with staff at each site to provide materials for their residents through contactless drop-off.
I am not able to leave my home for health reasons. Can I get library materials delivered? For questions about our home delivery programs, send Outreach services a message, or contact the Library by phone during open hours at 847-438-3433.
Can I make new meeting room reservations? Our meeting rooms are currently being used to quarantine materials and will be for several months. Please continue to visit the library website for updates.
Can I submit 3D print jobs? Yes. 3D printing services are available when the library reopens. Submit your 3D print and a staff member will contact you when it is ready for pickup.
Can the library's 3D printers be used to create PPE or related equipment? Our 3D printers are fairly small, but we are able to print ear guards for masks. Ear guards attach to the elastic ear bands on medical masks and provide relief for those who need to wear masks for long periods of time. We have donated many of these to local senior care facilities and library outreach sites.
Can I process my passport application? Passport services are currently closed. Please visit travel.state.gov to find open facilities and also to review information on application restrictions and delays.
Is notary service available? Notary is currently not available. Please try these alternate locations:
- Ela Township Assessor's Office: 1155 E. Route 22, Lake Zurich, IL (847) 438-8370
- Lake Zurich Currency Exchange Inc: 592 W IL Route 22, Lake Zurich (847) 438-0373
- H&R Block: 1120 S Old Rand Rd, Lake Zurich (847) 438-4535
- UPS Store # 5876: 21720 W Long Grove Rd Suite C, Deer Park (847) 726-9696
- UPS Store # 1220: 830 W Route 22, Lake Zurich (847) 540-8550
- Lavelle Law Ltd.: 1933 N Meacham Rd Suite 600, Schaumburg, IL (847) 705-7555
How do I receive information on library-related news and events? Please visit our website, sign up for our eNewsletter, and check the library's social media channels (Facebook, Twitter, and Instagram) for updates. Questions? Email email@example.com or call or chat us during open hours.